At Hair Care Product Store, we’re committed to delivering premium hair extensions and care products to hair enthusiasts and professionals worldwide. Our shipping and returns policies are designed to ensure your complete satisfaction with every purchase.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

We offer two convenient shipping options:

Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking information

Free Shipping (Orders $50+):

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

Shipping Areas

We ship globally, excluding certain Asian countries and remote regions. Contact us at [email protected] to confirm availability for your location.

Returns & Exchanges

Our Return Policy

We offer a 15-day return policy from the date you receive your order. To be eligible for a return:

  • Items must be unused, in original packaging, and in the same condition as received
  • All tags and hygiene seals must be intact
  • Proof of purchase must be provided

Non-Returnable Items

For hygiene and quality control reasons, the following cannot be returned:

  • Opened Hair Loss Treatments
  • Opened Leave-in Conditioners
  • Used I-tip Tools
  • Customized or specially ordered extensions

Return & Exchange Process

  1. Contact Us: Email [email protected] within 15 days of receiving your order (use the template below)
  2. Get Approval: Our team will review your request and provide a Return Authorization Number (RAN) if approved
  3. Package Items: Securely pack items in original packaging with RAN clearly visible
  4. Ship Back: Send to our Washington facility using a trackable method
  5. Receive Refund/Exchange: We’ll process once received and inspected

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Hair Care Product Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date].

Details:
– Product Name: [e.g., “Machine Weft – Large – #1B”]
– Reason for Return: [Please specify]
– Preferred Resolution: [Refund/Exchange for specific product]

I confirm that the item is unused, in its original packaging with all tags intact.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Payment Method: Refunds issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Final Credit: 5-10 business days after approval (depending on your financial institution)
  • Shipping Costs: Original shipping fees are non-refundable (except for defective items)
  • Exchange Shipping: Customer pays return shipping; we cover replacement shipping

Return Shipping Address

Hair Care Product Store – Returns
5108 Bass Place Southeast
Washington, US 20019

International Returns

  • Mark package as “Returned Goods” to avoid customs charges
  • We recommend DHL or FedEx for trackable returns
  • Processing may take 3-4 weeks

Damaged or Defective Items

If you receive damaged Lace with Poly units or defective Extension Accessories:

  • Contact us within 48 hours of delivery with photos
  • We’ll arrange a prepaid return label if needed
  • Receive replacement or full refund at no additional cost

Every strand deserves perfection. Our team of hair experts stands behind our premium Afro & Permed Hair products, Halo Hair Extensions, and all our solutions. Contact us with any questions at [email protected].