At Hair Care Product Store, we’re committed to making your hair transformation journey as smooth as possible. Below you’ll find answers to our most commonly asked questions about our premium hair products and services.

Product Questions

What types of hair extensions do you offer?
We carry a wide variety including G-Weft, Hand Tied Weft, Halo Hair Extensions, Clip-In extensions, and more. We also offer specialized options for Afro & Permed Hair textures.
Do you carry products for men’s hair?
Yes! We have a dedicated Men section featuring hairpieces and hair loss treatments designed specifically for men’s needs.
How do I choose the right hair care products for my hair type?
Our Hair Care collection includes Conditioners, Leave-in Conditioners, and specialized treatments. For personalized recommendations, email our customer care team.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure checkout.
Can I change or cancel my order after placing it?
Orders process quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request.

Shipping & Delivery

What are my shipping options?

🚀 Express Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)

🎁 Free Standard Shipping: Free for orders over $50 via EMS (15-25 business days after dispatch)

All orders are processed within 1-2 business days.

Do you ship internationally?
Yes! We ship globally from our Washington, DC facility, excluding some Asian and remote areas due to shipping restrictions. International orders may require additional customs clearance time.
How can I track my order?
You’ll receive tracking information via email once your order dispatches. For urgent updates, contact us at [email protected].

Returns & Exchanges

What is your return policy?

We offer a 15-day return policy from delivery date for most items, with these exceptions:

  • Opened hair care products cannot be returned
  • Custom hairpieces are final sale
  • Hair extensions must be in original, unaltered condition with all tags attached

Return shipping is the customer’s responsibility, and original shipping fees are non-refundable.

How do I initiate a return?
Please email our customer care team at [email protected] with your order number and reason for return. We’ll provide return instructions and address.

Professional Stylist Support

Do you offer special services for hair professionals?

Absolutely! We provide:

  • Priority processing for G-Weft and Hand Tied Weft extensions (often ships within 24 hours)
  • Bulk order discounts
  • Complimentary installation guides with extension accessories

Pro Tip: Order at least 3 weeks before client appointments to account for processing and shipping.

Have more questions?
Our hair-obsessed customer care team is ready to help! Email us at [email protected] for personalized assistance with products, orders, or styling advice.

Every strand of hair that leaves our Washington facility carries our promise: premium quality from root to delivery. Because when it comes to your confidence, we believe there should be no delays.