At Hair Care Product Store, we understand that your journey to beautiful hair shouldn’t be delayed by lengthy shipping times. That’s why we’ve carefully designed our delivery options to bring premium hair solutions to your doorstep as quickly and reliably as possible—whether you’re in New York, London, or Sydney.

Global Reach, Local Care

From our Washington, DC headquarters, we proudly serve hair enthusiasts and professionals across continents (excluding some Asian and remote areas due to shipping restrictions). Every package is prepared with the same attention to detail that goes into crafting our premium hair products.

Our Delivery Options

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Express Shipping

Carriers: DHL or FedEx

Delivery Time: 10-15 business days after dispatch

Cost: $12.95 (regardless of order value)

Ideal for customers who want their hair extensions, care products, or hair loss solutions faster. Includes tracking and insurance.

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Free Standard Shipping

Carrier: EMS

Delivery Time: 15-25 business days after dispatch

Cost: FREE for orders over $50

Perfect for budget-conscious shoppers stocking up on hair care essentials or building their extension collection.

What to Expect

Our delivery process is designed for transparency and peace of mind:

  1. Order Processing: 1-2 business days (excluding weekends and holidays)
  2. Dispatch Notification: You’ll receive tracking information via email
  3. Customs Clearance: International orders may require additional processing time
  4. Delivery: Packages require signature confirmation for security

Pro Tip for Hair Professionals

Planning a client’s hair transformation? Order at least 3 weeks before the appointment date to account for processing and shipping. Our G-Weft and Hand Tied Weft extensions often ship within 24 hours for salon emergencies.

Why Our Customers Trust Our Delivery

  • Discreet Packaging: All orders arrive in plain, secure boxes—perfect for sensitive deliveries like hair loss treatments or men’s hairpieces
  • Climate-Controlled Storage: Your hair extensions and care products are stored at optimal conditions before shipping
  • Real Human Hair Protection: Special packaging for Afro & Permed Hair products to maintain texture and quality during transit
  • Extension Accessories Included: Orders containing clip-ins or tape-ins receive complimentary installation guides

Returns & Exchanges

Not completely satisfied? We offer a 15-day return policy from delivery date for most items (excluding opened hair care products and custom hairpieces). Return shipping is the customer’s responsibility, and original shipping fees are non-refundable.

Important: Hair extensions must be returned in original, unaltered condition with all tags attached. Hair loss treatments and leave-in conditioners must be unopened.

Questions About Your Order?

Our customer care team specializes in hair solutions—and shipping solutions! Contact us at [email protected] for:

  • Tracking updates
  • International customs inquiries
  • Urgent delivery needs for special occasions
  • Bulk orders for salons and stylists

Every strand of hair that leaves our Washington facility carries our promise: premium quality from root to delivery. Because when it comes to your confidence, we believe there should be no delays.

Ready to begin your hair journey? Explore our collections today—your perfect hair solution is waiting!